Welcome to our new shop!


How does this differ from the KONAMI Style store that is already in place? 

We are heading in a more fan-focused way here. It is our goal to provide you with gear and products you've always wanted! This store won't sell games, but thoughtful merch related to our most beloved IP's. Apparel, figurines, jewelry and much more! 


How often will the store be updated? 

We will be adding new products periodically. Lots of them! If you want to keep up with the store, products and deals, you can subscribe to our Newsletter Service scrolling down to the bottom of the page. 

You can also send us an email to support@officialkonamishop.com and tell us what other product you would like to see featured in our store! 


Do you ship Internationally? 

Yes, we do! You can read about our shipping policy in the site footer. 

LatAm Disclaimer: We've noticed that shipments to the LatAm region might take longer than expected. Every country in this region has different laws regarding product importation and taxes for them. On top of that, countries have been greatly affected by the pandemic and have created strict protocols to face this situation. 

That being said, once the order has arrived at its destination country, it is up to local authorities and the customer to take the necessary measures to get the order. 
You will be able to place your order but we can't guarantee it will arrive within the original delivery date or that it won't be retained in each country's respective customs. 


What are the benefits of having an account? Is it possible to place an order without an account? 

Of course! You can use the guest option when checking out.  

Keep in mind that, by creating an account on our site, you will be able to keep a detailed summary of all your orders and enter multiple payment methods. 


How do I choose the right size? 

Please view the sizing chart on the product page. This is important as all products may vary. If you don't find the sizing chart of the product you want, please contact us at support@officialkonamishop.com 


How do I know I have successfully placed my order? 

You will receive a confirmation email. Please check all your inboxes, including spam and for Gmail users, your Promotions inbox for your confirmation email.  

If you don't find any confirmation email, contact us. 


Where can I find my order ID? 

You can find your order ID in your confirmation email but also in your personal account order's summary, on your account page. Your order ID is important for you to track your order or any other request about your purchase.  


How can I track my order?   

You will get an email confirming your order. You will also get a tracking number once your purchase has been shipped. If you don't get it, please contact us at support@officialkonamishop.com and we will provide it.  


When will I receive my item? 

With normal shipping, it could take from 5 to 7 days for domestic shipping following order processing and production. 

Production times may vary depending on the product type and quantity, but it can take up to 5 days. Some items are in stock and ready to deliver. 

International shipments naturally take longer to arrive. After shipping date, it can take from 7 to 10 days for an order to be delivered.  We strongly suggest you keep track of your package with the tracking number provided to see when you can expect your product to arrive. 


What's the cancellation policy? 

You can find our Return & Exchange Policy in the site footer. 


I need to change my personal information. What can I do? 

For most items, address changes should be requested within 24 hours of the order being placed. After this timeframe, we can't guarantee we can change your personal information for that particular order. Please contact us at support@officialkonamishop.com to provide your updated details. 

For pre-order items, you might request an address change as long as it's before the estimated time of delivery. 


Lost packages 

The Official Konami Shop is not responsible for any issue, loss or damage to the products once they are shipped. However, we are able to assist in filing a claim with the courier for a lost or damaged package.

We strongly suggest to keep track of your package regularly to avoid any problems. If you're ordering from outside the US and your tracking number doesn't show updates for several weeks after it's sent abroad, we suggest you contact customs in your country or your local post office to ask about your package.

If you don't receive any updates, please reach out to us within 40 days from the shipping date so that we can assist you with this issue.

Please keep in mind we don't provide any kind of assistance for orders that haven't been claimed for more than a year.

We can't file claims for packages shipped with USPS First Class either.


Discount codes through purchases 

If you get a discount code from making purchases on this shop, please bear in mind that they will only be valid for a month. Their validity period starts from the date you got said code. Once 30 days have passed, the code won't be valid for use.  


How do I redeem my coupon/discount code? 

Add the products to the cart. Make sure that the products that you add are eligible for the offer. Discount codes don't work with partnership products, pre-order items, or digital games.
After you added the products to the cart you may proceed to checkout. On the right side of the Information page you will see a "Gift card or discount code" box where you will be able to redeem your coupon. Once applied, you will see the discount.


If you encounter any error in the site: 

If you experience an error while browsing in our store, try to clear your cache and cookies and refresh the page. If that doesn't work, we suggest temporarily disabling any browser add-ons you have running as they can interfere with the website. If you still have difficulties with the site after trying the suggestions above, please contact us at: support@officialkonamishop.com 


How do I contact you if my questions can't be answered here? 

You can send us an email at support@officialkonamishop.com and a customer support agent will get back to you soon. The Konami team is available from Monday to Friday 7:30 am to 3:30 pm PST.