Games and Digital Content Policy

1. Purchase and Redemption:

When you purchase digital content from our store, such as Steam codes, rest assured that your transaction is secure. All purchases are processed through our encrypted payment gateway to ensure your financial information is protected. Upon purchase, you will receive a unique digital code that can be redeemed on the Steam platform.

 

2. How to Redeem Your Steam Code:

To redeem your Steam code, please follow the instructions provided by Steam. You will need a valid Steam account and access to the Steam client. For detailed instructions on redeeming your code, visit the Steam Support page at Steam Support. If you have any issues redeeming your code, please contact Steam Support directly, as they will be best equipped to assist you.

 

3. Customer Support:

For any questions or comments regarding your purchase from our shop, please don’t hesitate to contact our customer support team at support@officialkonamishop.com. We are here to help with any inquiries related to your order, billing, or other concerns.

 

4. Regional Restrictions:

Please note that our digital games and content are restricted to purchases only in the following countries:

• Central America: Belize, Costa Rica, El Salvador, Guatemala, Honduras, Nicaragua, Panama

• North America: Antigua and Barbuda, Bahamas, Barbados, Canada, Dominica, Dominican Republic, Grenada, Haiti, United States of America, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Trinidad and Tobago, Jamaica, Mexico

• South America: Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, Guyana, Paraguay, Peru, Suriname, Uruguay, Venezuela

 

If you attempt to purchase digital content from outside these regions, your transaction may be blocked or your code may not be redeemable and no refunds will be issued.

 

5. Refunds and Returns:

All sales of digital content, including Steam codes, are final and non-refundable. Once a digital code is delivered and redeemed, it cannot be returned, exchanged, or refunded. This policy is consistent with the digital content return policies of most digital content providers, including Steam. If you encounter any issues with your code, please contact Steam Support for assistance.

 

6. Account Security and Fraud Prevention:

We take account security and fraud prevention very seriously. To ensure a safe shopping environment, we employ several measures to protect against unauthorized transactions and fraudulent activities. Any orders deemed suspicious may be held for verification or canceled. We reserve the right to refuse service, terminate accounts, and cancel orders at our discretion if fraudulent activity is suspected.

 

7. Steam Subscriber Agreement Compliance:

By purchasing and redeeming Steam codes from our store, you agree to comply with the Steam Subscriber Agreement, which governs the use of the Steam platform and services. For more details, please review the Steam Subscriber Agreement on Steam’s official website.

 

8. Licensing and Usage:

All digital content purchased through our store is licensed, not sold, to you. The licenses provided are for personal, non-commercial use only, and do not confer any ownership rights. Your use of the digital content is subject to Steam’s terms and conditions.

 

This policy ensures clarity on security, redemption, regional restrictions, refunds, and the terms of use, providing a comprehensive understanding for your customers purchasing digital content.